Our goal in 2015 and beyond is to get more CMaps Analytics adoption than ever before. Part of that journey is centralizing our customer and partner experience to a single, powerful portal.
Our new customer portal 2.0 centralizes anything and everything you need to access and master our solutions, engage our team, and soon other users. Now, you will have one login to access everything Centigon Solutions produces.
Customer Portal 2.0
In our customer portal 2.0 you can
- Get software downloads
- Manage personal and organizational license keys (based on your role)
- View historical support tickets
- Open new tickets with a single click LEARN MORE
- View maps page views (with an amazing new dashboard coming in March)
- Submit ideas and enhancements to our products
- Enroll in our Centigon Gurus program which includes free online learning and over 20 Tech-Tuesdays videos
- Download software utilities and labs products
- Get templates, tutorials, videos
- Search our knowledge base (powered by Google)
Customer Access
Login from any page on CentigonSolutions.com or CMapsAnalytics.com
All customers get an additional tab exposing license and downloads, access to manage new online purchases and subscriptions from Jan 2015 and beyond, and other specific CMaps Analytics functions (only for CMaps Plugin customers).
Get Support Anytime, Anywhere
We have enlisted a new technology, UserVoice, to help carry forward customer support and scale our own support and engagement team. Now, you can submit questions from any of our pages or cloud products. Rather than slowing customers down with legacy ticket creation we want to increase the dialogue with customers and expose our internal knowledge base in the process. For existing customers, asking a question will generate a trackable ticket that you can view once logged into the customer portal.
Embedded Knowledge
The next generation of software we are building at Centigon Solutions like CMaps Analytics Designer, injects cmapsconnect.com content directly and support directly inside of our products. From embedded templates, tutorials, and soon guided wizards, we want to eliminate traditional barriers for learning and benefiting from Location Intelligence. Moving forward you will benefit from real-time collective knowledge of our ecosystem and resources to succeed as you work with our solutions.
Here is a great example with embedded templates, directly inside of CMaps Analytics Designer. Additionally you can submit and vote on new features right from within the product.
